Order Entry & Customer Service Representative

Job Purpose:

Enhance customer experience by processing new orders and coordinating between internal departments to best service J.R. Merritt Controls’ clients.

Responsibilities:

• Receive and process customer purchase orders; communicate with customers to resolve discrepancies or obtain missing information

• Respond to customer inquiries by phone and email, including order status requests, changes to open purchase orders, and requests for new quotes

• Coordinate with Sales, Accounting, and Production to ensure orders are processed accurately and customer inquiries are resolved promptly

• Address customer concerns accurately and professionally, escalating to management when appropriate

• Organize and prioritize customer requests to ensure timely follow-up

• Maintain accurate, up-to-date customer account and contact information in JRMC databases

• Maintain a positive, professional, and helpful approach in all customer interactions

• Perform other related duties as assigned

Minimum Qualifications:

• 1+ year of customer service/order processing experience

• Excellent verbal and written communication skills

• Strong attention to detail and organizational skills

• Self-motivated with strong problem-solving skills

• Strong computer skills and ability to learn new software systems

• HS Diploma or equivalent

Preferred Qualifications:

• Previous experience in a manufacturing industry

• Associate’s or Bachelor’s degree in Business, Communications, or a related field 

Job Type: 

• On-site in Stratford, CT, USA

• Part-time, 25-30 hours per week

• Flexible daily schedule within normal business hours; start and end times can be arranged in advance to accommodate individual scheduling needs

• $20 - $25 per hour, based on experience