As a service to all customers, J.R. Merritt Controls offers a product refurbishment program to transform worn products to like-new condition.
The program begins with a no-charge, complete evaluation of your product to identify what components or electronics need to be refurbished or replaced. Upon completion of the evaluation, we will promptly provide you with a quotation for refurbishment and/or complete replacement. From the date of the quote, we will await your response and will hold your product for a minimum of 60 days.
All refurbishments include:
Product repair to like-new condition
Extensive cleaning & lubrication of components
Re-alignment of drives (if applicable)
Renewal of warranty (1 year)*
Eligible products** for the J.R. Merritt refurbishment program are as follows:
*Warranty renewal are limited to components and parts that were refurbished and/or replaced.
**Products over 10 years old are not eligible for the refurbishment program. Please contact us for a replacement in these cases.
How To Begin My Product Refurbishment:
To begin a product refurbishment request, complete the Program RMA Request Form by clicking the link below. Once completed, you will receive a Return Material Authorization (RMA) number via email within 1 to 2 business days.
Note: Please do not ship your product(s) to our facility until you have received an RMA # and return instructions from the J.R. Merritt team.
REFURBISHMENT PROGRAM RMA REQUEST FORMRefurbishment Program FAQs
Once received, your product will be inspected and evaluated within 7 business days. Please contact us to confirm the evaluation lead time on RMAs containing multiple products.
The lead time for completing your refurbishment depends on the type and build of your product. Your refurbishment quote, provided after the evaluation, will specify the exact lead time at time of quoting. Note: Lead times may vary depending on existing stock and the customer's response time.
Our refurbishment program is limited to a select group of products. If you do not see your product listed, contact us for a quote on a replacement or for general product support.
Your model #, serial # and manufactured date can be found on the product's label, which is located on the body of the joystick/controller (underneath the panel/mounting plate). If your product is missing this label, please contact us with the original purchase order. Read our Joystick Model Identifier Guide for additional tips on how to identify your joystick model.
J.R. Merritt products have a (1) year limited warranty from the original ship date. Products found to be defective within this period from normal use and service (not arising from misuse or accident) will be refurbished or replaced free of charge. If your product is still within the warranty time period, complete the Warranty Return Form to initiate your product return.
he evaluated product will be restored to "like new" condition and will receive an extensive cleaning and lubrication of components. For applicable products, we will also conduct a re-alignment of the joystick/controller's drives. All refurbishments will also provide a renewal of product's warranty (1 year).
Complete the form found by following the link above. Once submitted, you will receive your RMA number and detailed shipping instructions via email within 1 to 2 business days. If your request is urgent, please call our customer service team after submitting the form at 203-381-0100.
Yes, once the evaluation is complete, we will provide you with a quote for either the cost of the repair or the price of a new joystick. We will hold the RMA for a minimum of 60 days. If we do not receive a response from the customer within this period, we will consider the product abandoned and proceed with scrapping it. Note: An email reminder will be sent at both the 30-day and 60-day marks. Please ensure that all your contact information is up to date to receive these reminders.
Once the RMA is quoted the customer has the ability to pay the cost for the repair, purchase a new joystick or elect not to repair. In such circumstances we can return the product unrepaired or scrap it on your behalf. You can submit your Purchase Order (PO) at [email protected]. Please reference the Quote Number on your PO.
If you have already submitted an RMA Request form you can still send in your equipment with the original RMA #. If you can not find the original RMA # contact us for assistance at [email protected] or 203-381-0100 with your company name and approximate date of the RMA submission.
