Frequently Asked Questions

Below are common questions and answers about J.R. Merritt Controls' products and services. Click on a link below to jump to the desired question and answer.

» How long have you been in business? » What are the delivery timeframes for your products? » Do you accept credit cards? » How do I locate a local distributor? » When will my order ship or what is the status of my order? » How do I track an order that has shipped? » I would like a quote for a custom J.R. Merritt Controls product. What information do I need to provide to receive a quote? » How do I order a replacement part for a J.R. Merritt Controls product? » How do I identify my joystick or controller model number? » How do I perform continued maintenance on my J.R. Merritt product? » Do you have a repair or refurbishment program? » Do you have a warranty program? » What should be included in my Purchase Order (PO)? » I have questions about my joystick functionality, what do I do?

» How long have you been in business?

J.R. Merritt Controls has been in business since 1986.

» What are the delivery timeframes for your products?

Our lead times depend on product configurations and available stock. For specific lead times on particular items, please contact our Customer Service team at 800-333-5762 or email us at [email protected].

» Do you accept credit cards?

Yes, we can accept the following forms of credit card payments Visa, Mastercard, American Express in any amount.

Note: A 2% fee will be applied to orders exceeding $10,000.

» How do I locate a local distributor?

Our products are purchased directly from the factory, and certain designs are proprietary. If your company is in the US, you can buy directly from J.R. Merritt. For companies outside the US, please contact us at 800-333-5762 and we will connect you with a local distributor near you.

» When will my order ship or what is the status of my order?

All our products are made-to-order, custom items that may require multiple revisions. You will receive an order acknowledgment via email with an estimated ship date. While we strive to meet your requested date, lead times can vary. We will keep you informed with the most current information to ensure a smooth ordering process. If you have any questions, please contact us at [email protected] or 800-333-5762.

» How do I track an order that has shipped?

You can track your package using this link: https://jrmerritt.com/tracking or by navigating to "Support" in the menu bar and selecting "Track Your UPS Package" under "Order Support." Enter your order number (e.g., 23xxx) to receive the latest information from UPS. By default, shipments are sent via UPS unless otherwise requested. For alternative shipping methods, please email us or call Customer Service at 800-333-5762 for a tracking number.

» I would like a quote for a custom J.R. Merritt Controls product. What information do I need to provide to receive a quote?

For an accurate quote, our Sales Personnel will require details on the application type, dimensional restrictions, and technical specifications. Should you require further guidance on orders our Sales team will work with you to identify the needs of your application and recommend the best products and configurations. The more information you can provide, the better we can assist you. To discuss your project, please contact our main office at 800-333-5762 or email [email protected], to be directed to the Sales Representative for your area.

» How do I order a replacement part for a J.R. Merritt Controls product?

The J.R. Merritt online part store is your go-to resource for purchasing almost all spare parts (https://store.jrmerritt.com/). If you cannot locate the necessary part, please contact our Sales team for support. Provide them with either the product number, part number, purchase order number, or submit a photo of the item. You can submit your inquiry via our website https://jrmerritt.com/contact, email us at [email protected], or call our office at 800-333-5762.

» How do I identify my joystick or controller model number?

J.R. Merritt's joystick model numbers are formatted in two different ways. For a comprehensive guide on identifying your joystick model number, visit https://jrmerritt.com/blog/how-to-identify-your-joystick-or-controller-model-number. You can also access this guide by navigating to “Company” on the menu bar, selecting “Blog,” and then choosing the "How To’s and Maintenance" category, where you'll find helpful articles and videos. If you need further assistance, please call our Customer Service team at 800-333-5762.

» How do I perform continued maintenance on my J.R. Merritt product?

We have compiled a catalog of tutorials and instructional videos to help keep your operations running smoothly. Access all our How-To’s and Service Videos by following this link: https://store.jrmerritt.com/support-videos/. For additional assistance, call our Customer Service team at 800-333-5762.

» Do you have a repair or refurbishment program?

Yes. Certain products are eligible for formal repair. To learn more about our Refurbishment Program, please follow this link https://jrmerritt.com/product-refurbishment-program

» Do you have a warranty program?

J.R. Merritt offers a 1-year limited warranty on all products. To make a warranty claim, please ensure the product's manufacturing date is within one year from the original shipping date. To return the item for a warranty quality evaluation, follow this link: https://jrmerritt.com/rma-request-form.

» What should be included in my Purchase Order (PO)?

To process your order, your purchase order must contain the following:

PO Number
Quote Number(s)
Shipping Address
Billing Address (if different)
Part Number / Unit Cost / Quantity
Total Cost (USD)
Preferred Shipping Carrier (if applicable)
Payment Method
Additional Notes (optional)

Note: Orders under $500 do not require a PO.

» I have questions about my joystick functionality, what do I do?

Since J.R. Merritt products are all custom-made controls, troubleshooting is best handled through our Customer Service line. This will help us provide the best guidance and discuss options tailored to your needs. For assistance, please contact us at 800-333-5762 with the joystick model number.